6 Grievance Management Policy

6.1 Introduction:

Individual employee grievances and complaints which are primarily a manifestation of their dissatisfaction about working conditions, managerial decisions, if not promptly attended to, may affect morale and productivity. There is a need for a formal grievance process to address such matters.  

6.2 Objectives:

The objectives of the grievances process are to settle/redress:  

• Grievances of the employees in the shortest possible time  

• At the lowest possible management level  

• With fairness, transparency and reasonableness.  

6.3 Eligibility & Applicability:

All employees on regular roles at SSNT online LTD, including part time employees.

6.4 Scope and Coverage:

• Grievance for the purpose of this policy would mean dissatisfaction arising out of the decision of the Management concerning the employee. Only grievances affecting an individual employee may be raised.
• Grievances for the purpose of this policy will cover individual grievances such as:  

• Payment of Salary
• Working conditions/Health & Safety
• Non-extension of benefits under rules
• Promotion
• Administration or Teaching issues
• Compensation & Benefits
• Related to Appraisals
• Reimbursements
• Interpersonal Conflicts/Issues with team members

• Grievances arising out of the following will not come under the purview of the grievance procedure:  

• Terms of appointment settled prior to joining
• Matters relating to disciplinary enquiry / action
• Where the grievance does not relate to an individual employee