Document Title	Student Manual Crisis Management and Human Behaviour
Document no.	SSM-MAN-014	Doc owner	D Villafana
Author	J Farray	Revision	Rev. 01
Reviewed by	D Villafana	Approved by	D Villafana
Next review		Approved on	31/08/2025

Eligibility - Who can do this course

This course is for people already working in crew boat operations. Students who intend to advance to Boatmaster licences must check their eligibility for that with the Maritime Services Division, MOWT..

Programme Objectives

This program will provide the fundamentals of vessel operations related to, for example, crew boats operating in the Gulf of Paria. It aims to give participants operational knowledge of that type of vessel operation and interacting with passengers.

Learning Outcomes

Successful candidates will be able to contribute to the implementation of shipboard emergency plans and procedures to muster and evacuate passengers and assist passengers en route to muster and embarkation stations. Candidates will be able to organise shipboard emergency procedures, optimise the use of resources, control response to emergencies, control passengers and other personnel during emergency situations, as well as, establish and maintain effective communications.

Students need their brain, their attention span and a device to access the Learning Management System..

What you will learn

Human Behaviour in Emergencies

On completion of this lesson, learners will be able to describe the physiological and emotional changes in passengers during an emergency. Learners will be able to describe the behaviours expected from passengers in an emergency and how the crew’s emergency response communication and conduct will pacify and gain cooperation from passengers.

Emergency Response Procedures

On completion of this lesson, learners will be able to report incidents and accidents, and respond to incidents like: man overboard, serious injury, fire in accommodation, fire in engine room, grounding, collision, flooding, engine or steering failure and abandon ship.

Emergency Drills

In this lesson, learners receive guidance on how to plan, organise and vary emergency drills.

Vessel Stability in Emergencies

On completion of this lesson, learners will be able to consider the need to preserve the stability of the vessel as that relates to the movement of passengers.

Coverage of STCW Tables A-V/2-2

LMS unit	Competency
Human Behaviour in Emergencies	Control passengers and other personnel during emergency situations Assist passengers en route to muster stations
Emergency Response Procedures	Control response to emergencies Implement emergency plans
Emergency Drills	Optimise the use of resources Implement emergency plans
Vessel Stability in Emergencies	Organise shipboard emergency procedures

How you will learn

Practical (simulated)

Candidates participate in oral discussions with the tutor describing the risk assessment of passenger behaviour in emergencies.

Presentations (LMS)

Candidates have access to online videos and documents to support the oral discussions. Candidates must get 70% in all the formative MCQ tests to pass this part of the programme.